AI receptionist for clinics running Cliniko
Pillar answers routine enquiries, manages approved appointment workflows and keeps patient communication connected—while your team remains available for clinical judgement and genuine care.
Built for AHPRA-regulated practices. Administrative support with clinic-controlled knowledge and human escalation.
If your clinic runs Cliniko, the calendar is already right — the problem is that answering the phone and keeping it right competes with treating patients. Pillar provides clinic call answering and automated appointment booking that reads and writes Cliniko directly.
More than call answering. Pillar connects calls, messages, bookings, clinic knowledge and human escalation in one patient-experience layer.
The administrative pressure in these practices
Bookings made away from Cliniko drift
Anything taken on paper or by voicemail has to be re-entered, and re-entry is where double bookings come from.
Availability changes faster than the desk can answer
By the time a callback happens, the slot offered is gone.
Appointment types carry rules
Initial versus review, duration and practitioner eligibility all have to be applied correctly, every time.
Common enquiries this front desk receives
- New and existing patient booking requests
- Rescheduling and cancellation
- Practitioner and appointment type availability
- Fees, rebates and payment policy questions
- Location and opening hours
- Waitlist requests
What Pillar can handle
- Reads live Cliniko availability during the conversation
- Creates, moves and cancels appointments in Cliniko
- Matches callers to existing Cliniko patient records
- Applies your appointment types, durations and practitioner rules
- Sends confirmations and reminders and records the activity history
What Pillar escalates to a person
- Clinical questions and symptom descriptions
- Treatment suitability and practitioner-choice advice
- Urgent or distressed contact
- Account disputes and complaints
- Anything outside approved clinic knowledge
Pillar manages communication and administrative workflows. Clinical decisions remain with qualified practitioners.
An example patient journey
- 01 — Call
A patient rings during a fully booked morning. Pillar answers and looks up genuine Cliniko availability.
- 02 — Match
The caller is matched to their existing Cliniko record, so history and practitioner preference carry through.
- 03 — Book
The correct appointment type is created in Cliniko and confirmed by SMS.
- 04 — Follow-up
Reminders and rebooking prompts run on your intervals, all visible in the activity history.
Connected communications
Every Cliniko-linked conversation — call, SMS, email — sits in one thread, so your team sees the full context beside the booking.
How connected communications worksThe Pillar Brain
Approved clinic knowledge sits alongside the Cliniko data: what each appointment type means, who it suits administratively, and what has to go to a person.
How clinic-controlled knowledge worksHuman oversight and privacy
Built for AHPRA-regulated healthcare practices. Designed around Australian privacy, clinical governance and human oversight. Your authorised team confirms what Pillar can say and do, escalation rules are explicit, and every conversation has a visible activity history you can review.
Security and oversightQuestions we are asked by these practices
- Is Pillar an official Cliniko partner?
- Pillar integrates with Cliniko. We do not claim partner or endorsement status.
- Will Pillar create duplicate patient records?
- Pillar matches callers against existing Cliniko records before creating anything new, using the matching rules your clinic sets.
- Can Pillar cancel appointments?
- Yes, within the cancellation rules your clinic approves. Anything outside them is escalated to your team.
See Pillar configured for your practice
A short walkthrough using your call volume, your practice management system and your escalation rules. No implementation commitment.