Pillar + Cliniko
Pillar ReadyAI Receptionist and Automation for Cliniko Practices
Cliniko already runs your bookings, notes and patient records. What it cannot do is answer the phone at 4.50pm when the front desk is with a patient. Pillar adds an intelligent agent layer around Cliniko that handles patient communication and the repetitive administration surrounding each appointment.
Already running your clinic on Cliniko? Keep it. Pillar adds an intelligent agent layer around the systems and workflows your team already knows — helping handle patient communication, repetitive administration and operational workflows without asking your practice to start again.
Capabilities
What Pillar can do with your Cliniko data
Pillar reads live availability from Cliniko and writes confirmed bookings back, so your calendar stays correct and your front desk stops re-keying the same appointment twice.
- Real-time availability lookup
- Patient matching against existing records
- Booking
- Rescheduling
- Cancellation
- Appointment confirmation
What stays in Cliniko
Your clinical records and core practice-management workflows remain in Cliniko. Pillar accesses only what is required for the workflows your clinic has authorised.
Patient
Calls, texts or messages the clinic
Call · SMS · Email · Web
Every channel arrives in one place
Pillar
Understands the request against your approved knowledge
Approved workflow
Only the actions your clinic has authorised
Cliniko
Cliniko remains the system of record
Outcome
Appointment booked · confirmation sent · practice system updated · conversation closed
Positioning
Beside your system.
Not instead of it.
Changing practice management software can mean retraining staff, rebuilding workflows and disrupting systems that already work. Pillar takes a different approach — keep the platform your team is comfortable with, and add the intelligent layer that gives your clinic more capacity around it.
More capacity
Routine work handled around your existing systems.
More freedom
Less dependence on the front desk for every interaction.
More scale
More consistent processes across people and locations.
Questions
Cliniko and Pillar — common questions
Does Pillar replace Cliniko?
No. Pillar is designed to work alongside your existing practice management system. Cliniko stays the source of truth for patient records, calendars and clinical workflows — Pillar adds the communication and automation layer around it.
Does my team need to learn another practice management system?
No. Your team keeps working in Cliniko. Pillar handles patient calls, messages and repetitive administrative workflows beside it, escalating to a person whenever judgement is required.
Can Pillar answer patient calls for a Cliniko clinic?
Yes. Pillar Front Desk answers calls, SMS, email and web enquiries using your clinic's approved knowledge and processes. Whether an outcome is written back into Cliniko depends on the connection method available for your practice.
Can Pillar work across multiple clinic locations?
Yes. Pillar's knowledge, workflows and escalation rules can be scoped per location, per practitioner group or across the whole organisation, without changing how each site uses its practice management system.
Can Pillar book, reschedule or cancel Cliniko appointments?
Yes. For Cliniko practices Pillar can check live availability, match patients against existing records and book, reschedule or cancel within the workflows your clinic has authorised.
Keep Cliniko. Add Pillar.
A short walkthrough using your appointment types, your enquiries and your approved processes.